Majestic Care Coverage
What’s covered with Majestic Care?
The guests of Majestic Resorts will be able to activate complimentary coverage through Majestic Care in the event of testing positive for COVID-19 at any one of our resorts in Costa Mujeres or Punta Cana. This coverage will include the following covered expenses and services, allowing guests to be reassured:
- Availability of 24-hour medical center onsite at no additional cost
- In-room medical consultation at no additional cost
- Additional antigen COVID-19 testing is provided after 5 days of testing positive or 24-hours before scheduled flight departure at no additional cost
- Ambulance service and transfer to the hospital at no additional cost, if advised by the attending physician
- Standard hospitalization fees included at no additional cost, if advised by the attending physician
- Complimentary extension of stay in an isolated quarantine room on property for any guest that tests positive to quarantine in-room for a maximum of 14 days
- Complimentary extension of stay of one companion per guest that tests positive in a separate isolated quarantine room on property for a maximum of 14 days
- Additional companions (up to 3) will receive a discounted rate of $100 USD per person per night* ($150 pppn for single occupancy) to stay in an isolated quarantine room on property for a maximum of 14 days
Coverage will be offered to previous and new bookings for travel from September 20, 2020 through March 31, 2022. This coverage only applies in the event that a guest receives a positive test for COVID-19 during their stay. Terms and conditions may apply. *The rate for additional companions of a guest that tests positive for COVID-19 apply as follows: $100 pppn double occupancy, $150 pppn single occupancy, $70 pppn extra PAX, or $33 pppn child rate.
HOW TO ACTIVATE YOUR COVERAGE
If coverage needs to be activated during the guest’s stay, the guest should contact Guest Services:
- Majestic Mirage Punta Cana - theclub.mmpc@majestic-resorts.com or call extension 30002 / 30003
- Majestic Elegance Punta Cana - guestservice.mepc@majestic-resorts.com or call extension 21001 / 20001
- Majestic Colonial Punta Cana - guestservice.mcpc@majestic-resorts.com or call extension 11001
- Majestic Elegance Costa Mujeres - guestservice.mecm@majestic-resorts.com or call extension 10702
COVID-19 Testing
Majestic Resorts now has available COVID-19 antigen and PCR testing at its resorts in Costa Mujeres, Mexico and Punta Cana, Dominican Republic. Testing will be offered at the resorts for the convenience of our guests.
To make an appointment, please contact:
Majestic Mirage Punta Cana - theclub.mmpc@majestic-resorts.com
Majestic Elegance Punta Cana - guestservice.mepc@majestic-resorts.com
Majestic Colonial Punta Cana - guestservice.mcpc@majestic-resorts.com
Majestic Elegance Costa Mujeres - guestservice.mecm@majestic-resorts.com.
It is recommended to reserve appointments at least 72-hours prior to your departure time from the resort. Appointment reservations may be made while at the resort unless your stay is 3 days or less you may request the appointment prior to arrival.
Majestic Resorts Punta Cana, Dominican Republic
Please make appointments at least 24-hours in advance of taking the test at the Elegance Medical Center.
Test type: Antigen
Test location: At the resort
Testing availability: Monday through Saturday from 9:00 - 11:45 AM,
Sunday from 9 - 11 AM for antigen testing required to travel to the U.S.
Cost: Free*
Test result delivery time: Approximately 24 hours after the test is completed
Test result delivery method: Printed document
Test type: PCR
Test location: At the resort
Testing availability: Daily from 9:00 - 11:45 AM
Cost: $65 USD
(or $150 USD for 24-Hour Express that is provided by Punta Cana Doctors at the resort)
Test result delivery time: Approximately 48 hours after the test is completed
or approximately 24 hours if express testing is requested when making an appointment
Test result delivery method: Physical document or email
Majestic Elegance Costa Mujeres, Mexico
Please make appointments at least 24-hours in advance of taking the test.
Test type: Antigen
Test location: At the resort
Testing availability: Daily from 8:30 AM - 1:00 PM
Cost: Free*
Test result delivery time: Approximately 8 hours after the test is completed
Test result delivery method: Email
Test type: PCR
Test location: At the resort
Testing availability: Daily from 8:30 AM - 1:00 PM
Cost: $27 USD
Test result delivery time: Approximately 24 hours after the test is completed
Test result delivery method: Email
*Free antigen testing will be available for guests staying at Majestic Resorts for 3 nights or more and from countries requiring negative antigen test results upon re-entry until further notice.
This information is subject to change without notice.
Questions? We’re here to reassure.
Free! That’s right, coverage will be provided complimentary to any guest who tests positive for COVID-19 at any one of our resorts.
Coverage is available for guests traveling from September 20, 2020 through March 31, 2022.
All bookings are eligible for coverage as long as the travel window is between September 20, 2020 through March 31, 2022, including previous and new bookings.
Yes, coverage will be provided to guests traveling from any country.
Yes, any guest who tests positive for for COVID-19 while staying at any one of our resorts for 3 nights or more in Costa Mujeres, Mexico or Punta Cana, Dominican Republic will be eligible for this coverage.
If the guest is asymptomatic or has mild symptoms, the guest may stay at the resort per the diagnosis and under the supervision of the attending physician. The guest will be required to quarantine in a specified guest room at the resort through recovery.
In the event that a guest shows any sign of complications or symptoms worsen, the attending physician will advise if the guest will require transfer to the corresponding hospital associated with Majestic Care:
• Punta Cana, DR: Centro Medico Punta Cana - https://centromedicopuntacana.com/
• Costa Mujeres, MX: Hospiten Cancún - https://hospiten.com/en/hospitals-and-centers/cid/5
Majestic Care will cover standard hospitalization fees at no extra charge, if required by the attending physician. Upon recovery, the guest will be tested again for COVID-19.
We offer a complimentary extension of their stay for any guest who tests positive to quarantine in-room for a maximum of 14 days, along with a complimentary extension of stay for one companion per guest who tests positive in a separate room for a maximum of 14 days.
Additional companions (up to 3) will receive a discounted rate of $100 USD per person per night* ($150 pppn for single occupancy) to stay in an isolated quarantine room on property for a maximum of 14 days.
Majestic Resorts will make available COVID-19 testing to guests staying for 3-nights or more and traveling from a country that requires a negative COVID-19 test result upon re-entry.
Both antigen and PCR COVID-19 tests are now available onsite at all resorts.
The cost for COVID-19 testing will vary per test and by destination:
Majestic Resorts Punta Cana, Dominican Republic
• Antigen - Free
• PCR - $65 USD ($150 USD per person 24-hour express available only at Centro Medico Punta Cana located approximately 10 minutes from the resort)
Majestic Elegance Costa Mujeres, Mexico
• Antigen - Free
• PCR - $27 USD per person
To make an appointment for a COVID-19 test, please contact:
• Majestic Mirage Punta Cana - theclub.mmpc@majestic-resorts.com
• Majestic Elegance Punta Cana - guestservice.mepc@majestic-resorts.com
• Majestic Colonial Punta Cana - guestservice.mcpc@majestic-resorts.com
• Majestic Elegance Costa Mujeres - guestservice.mecm@majestic-resorts.com
It is suggested appointments are reserved at least 72-hours prior to departure time from the resort.
COVID-19 testing appointment reservations may be made while at the resort. If the guest’s stay is 3-days or less, appointments may be requested prior to arrival.
Majestic Resorts Punta Cana, Dominican Republic
• Antigen - Approximately 24 hours after the test is completed
• PCR - Approximately 48 after the test is completed
Majestic Elegance Costa Mujeres, Mexico
• Antigen - Approximately 8 hours after the test is completed
• PCR - Approximately 24 hours after the test is completed
If the guest is asymptomatic or has mild symptoms, the guest may stay at the resort per the diagnosis and under the supervision of the attending physician. The guest will be required to stay in a specified guest room at the resort through recovery.
In the event that a guest shows any sign of complications or symptoms worsen, the guest will be transferred to the corresponding hospital associated with Majestic Care:
• Punta Cana, DR: Centro Medico Punta Cana - https://centromedicopuntacana.com/
• Costa Mujeres, MX: Hospiten Cancún - https://hospiten.com/en/hospitals-and-centers/cid/5
Majestic Care will cover standard hospitalization fees at no extra charge, if required. Upon recovery, the guest will be tested again for COVID-19.
If the guest is asymptomatic or has mild symptoms, the guest may stay at the resort per the diagnosis and under the supervision of the attending physician. The guest will be required to stay in a specified guest room at the resort through recovery.
In any case a guest shows any sign of complications or symptoms worsen, the guest will be transferred to the corresponding hospital associated with Majestic Care:
• Punta Cana, DR: Centro Medico Punta Cana - https://centromedicopuntacana.com/
• Costa Mujeres, MX: Hospiten Cancún - https://hospiten.com/en/hospitals-and-centers/cid/5
Upon recovery, the guest will be tested again for COVID-19.
We offer a complimentary extension of stay in an isolated quarantine room on property for any guest that tests positive to quarantine in-room for a maximum of 14 days, along with a complimentary extension of stay for one companion per guest who tests positive in a separate isolated quarantine room on property for a maximum of 14 days.
Additional companions (up to 3) will receive a discounted rate of $100 USD per person per night* ($150 pppn for single occupancy) to stay in an isolated quarantine room on property for a maximum of 14 days.
For more details, refer to the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-airtravelers.html
1-888-477-7227