Majestic Care Insurance Policy
What’s covered with Majestic Care?
The guests of Majestic Resorts will be covered by a complimentary insurance policy during their stay at any one of our resorts in Costa Mujeres or Punta Cana, with the company Europ Assistance. This insurance will include the following coverages and services, allowing guests to be reassured in the event of any medical emergency:
- Medical expenses including hospitalization, pharmaceutical, and surgical expenses up to $35,295 (€30,000*)
- Dental expenses up to $352 (€300*)
- Availability of 24-hour medical teleconsultation
- Sending of a doctor
- Sending of an ambulance
- Emergency transfer to hospital
- Extension of stay for medical reasons or quarantine up to $88 (€75*) per day with a maximum of 14 days per insured guest
- Extension of stay for medical reasons of a companion up to a maximum amount of $23 (€20*) per day and with a maximum of 10 days per insured guest
- Return of the insured companion (included in the same reservation)
- Travel expenses of a person to accompany a hospitalized guest for more than 5 days
- Living expenses of a person to accompany a hospitalized guest for more than 5 days up to $117 (€100*) per day with a maximum of 10 days
- Accompaniment of minors or dependents
- Travel companion on site up to $117 (€100*) per day with a maximum of 10 days
- Expenses for the travel companion's stay in the clinic up to $117 (€100*) per day with a maximum of 10 days
- Repatriation in the event of illness (insured guest and companions included in the same reservation)
- Repatriation in the event of death (insured guest and companions included in the same reservation)
- Accompaniment of mortal remains $117 (€100*) days up to 5 days
- Transfer of mortal remains**
- Up to $588 (€500*) for the days not enjoyed due to repatriation to the country of origin or early return
Insurance coverage will be offered to previous and new bookings for travel from September 20, 2020 through June 30, 2021. Terms and conditions may apply.
*The maximum compensation will be the amount indicated in Euros at the current corresponding exchange rate. **Based on the regulations of the country in which the guest is traveling.
How to Activate Your Coverage
If coverage needs to be activated during the guest’s stay, the guest must call +34 91 514 99 60. Please be prepared to indicate your full name and booking number, as well as the resort where you are staying.
COVID-19 Testing
Majestic Resorts now has available COVID-19 antigen and PCR testing at its resorts in Costa Mujeres, Mexico and Punta Cana, Dominican Republic. Testing will be offered at the resorts for the convenience of our guests.
To make an appointment, please contact:
Majestic Resorts Punta Cana - theclub.mmpc@majestic-resorts.com
Majestic Elegance Costa Mujeres - guestservices.mecm@majestic-resorts.com.
It is recommended to reserve appointments at least 72-hours prior to your departure time from the resort. Appointment reservations may be made while at the resort unless your stay is 3-days or less you may request the appointment prior to arrival.
Majestic Resorts Punta Cana, Dominican Republic
Test type: Antigen
Test location: At the resort
Testing availability: Daily from 9:30 - 10:45 AM
Cost: Free*
Test result delivery time: Approximately 30 minutes after the test is completed
Test result delivery method: Email or WhatsApp within a few hours after the test is completed
Test type: PCR
Test location: At the resort
Testing availability: Daily from 9:00 - 11:00 AM
Cost: $79 USD (or $89 USD for 24-Hour Express)
Test result delivery time: Approximately 48 hours after the test is completed
or approximately 24 hours if express testing is requested when making an appointment
Test result delivery method: Physical document or email
Please make appointments at least 24-hours in advance of taking the test at the Elegance Medical Center.
Majestic Elegance Costa Mujeres, Mexico
Test type: Antigen
Test location: At the resort
Testing availability: Monday through Saturday from 8:00 - 10:00 AM
Cost: Free*
Test result delivery time: Approximately 20 minutes after the test is completed
Test result delivery method: Email
Test type: PCR
Test location: At the resort
Testing availability: Daily before 9:00 AM
Cost: $42.50 USD
Test result delivery time: Approximately 12 hours after the test is completed
Test result delivery method: Physical document or email
*Free antigen testing will be available for guests from countries requiring negative antigen test results upon re-entry until further notice.
This information is subject to change without notice.
Questions? We’re here to reassure.
Free! That’s right, insurance coverage will be provided complimentary to each guest staying at any one of our resorts
Insurance coverage is available for guests traveling from September 20, 2020 through June 30, 2021.
All bookings are eligible for insurance coverage as long as the travel window is between September 20, 2020 through June 30, 2021, including previous and new bookings.
Yes, insurance coverage will be provided to guests traveling from any country.
Yes, all guests staying at any one of our resorts in Costa Mujeres, Mexico or Punta Cana, Dominican Republic will be eligible for this insurance coverage.
Europ Assistance will be providing the coverage and services for each guest staying with Majestic Resorts
Telephone medical guidance service is available from 9:00 A.M to 9:00 P.M. CEST, and the call center to report medical incidents is available 24/7.
Telephone medical guidance service will be offered in English, Spanish, French and German.
Each destination is acquainted with select hospitals and medical facilities. A guest that requires a hospital or medical facility is required to call the helpline (+34 913543707) and will be directed to the applicable hospital or medical facility
All cases must be authorized by the insurer. Repatriation is used when there is no available care in the destination to properly treat the medical incident.
If insurance coverage needs to be activated during the guest’s stay, the guest must call +34 913543707. Please be prepared to indicate full name and booking number, as well as the resort where the guest is staying.
Majestic Resorts will make available COVID-19 testing to guests staying for 3-nights or more and traveling from a country that requires a negative COVID-19 test result upon re-entry.
Both antigen and PCR COVID-19 tests are now available onsite at all resorts.
The cost for COVID-19 testing will vary per test and by destination:
Majestic Resorts Punta Cana, Dominican Republic
• Antigen - Free
• PCR - $79 USD ($89 USD 24-hour express)
Majestic Elegance Costa Mujeres, Mexico
• Antigen - Free
• PCR - $42.50 USD
To make an appointment for a COVID-19 test, please contact:
• Majestic Resorts Punta Cana - theclub.mmpc@majestic-resorts.com
• Majestic Elegance Costa Mujeres - guestservices.mecm@majestic-resorts.com
It is suggested appointments are reserved at least 72-hours prior to departure time from the resort.
COVID-19 testing appointment reservations may be made while at the resort. If the guest’s stay is 3-days or less, appointments may be requested prior to arrival.
Antigen COVID-19 test results will be available approximately 30 minutes after the test is completed, and no later than 24 hours. PCR COVID-19 test results will be available within 72 hours at Majestic Resorts Punta Cana or within 24 hours at Majestic Elegance Costa Mujeres.
COVID-19 test results will be available by email or physical documentation.
If a guest tests positive for COVID-19, Majestic Care will be activated in order to support the guest with the costs of medical or extended travel expenses as detailed in the insurance policy. The guest may remain in a specified guest room onsite at the resort or in the corresponding hospital with Majestic Care per the diagnosis of the attending physician. Majestic Care is available to all our guests through June 30, 2021.
If the guest is asymptomatic or has mild symptoms, the guest may stay at the resort per the diagnosis and under the supervision of the attending physician. The guest will be required to stay in a specified guest room at the resort through recovery.
In any case a guest shows any sign of complications or symptoms worsen, the guest will be transferred to the corresponding hospital associated with Majestic Care:
• Punta Cana, DR: Centro Medico Punta Cana - https://centromedicopuntacana.com/
• Costa Mujeres, MX: Hospiten Cancún - https://hospiten.com/en/hospitals-and-centers/cid/5
Upon recovery, the guest will be tested again for COVID-19.
A special rate for the extension of the guest’s stay will be offered of $100 USD pppn in double occupancy or $120 USD pppn in single occupancy. Payment will be made directly at the hotel. Majestic Care will cover a partial reimbursement of extended stay costs as detailed in the insurance policy.
According to the CDC, if you plan to travel internationally, you will need to get tested no more than 3 days before you travel by air into the United States and show your negative result to the airline before you board your flight, or be prepared to show documentation of recovery defined as proof of a recent positive viral test and a letter from your healthcare provider or a public health official stating that you were cleared to travel.
For more details, refer to the CDC website: https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-airtravelers.html
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