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Majestic Care Insurance Policy

What’s covered with Majestic Care?

The guests of Majestic Resorts will be covered by a complimentary insurance policy during their stay at any one of our resorts in Costa Mujeres or Punta Cana, with the company Europ Assistance. This insurance will include the following coverages and services, allowing guests to be reassured in the event of any medical emergency:

  • Medical expenses including hospitalization, pharmaceutical, and surgical expenses up to $35,295 (€30,000*)
  • Dental expenses up to $352 (€300*)
  • Availability of 24-hour medical teleconsultation
  • Sending of a doctor
  • Sending of an ambulance
  • Emergency transfer to hospital
  • Extension of stay for medical reasons or quarantine up to $88 (€75*) per day with a maximum of 14 days per insured guest
  • Extension of stay for medical reasons of a companion up to a maximum amount of $23 (€20*) per day and with a maximum of 10 days per insured guest
  • Return of the insured companion (included in the same reservation)
  • Travel expenses of a person to accompany a hospitalized guest for more than 5 days
  • Living expenses of a person to accompany a hospitalized guest for more than 5 days up to $117 (€100*) per day with a maximum of 10 days
  • Accompaniment of minors or dependents
  • Travel companion on site up to $117 (€100*) per day with a maximum of 10 days
  • Expenses for the travel companion's stay in the clinic up to $117 (€100*) per day with a maximum of 10 days
  • Repatriation in the event of illness (insured guest and companions included in the same reservation)
  • Repatriation in the event of death (insured guest and companions included in the same reservation)
  • Accompaniment of mortal remains $117 (€100*) days up to 5 days
  • Transfer of mortal remains**
  • Up to $588 (€500*) for the days not enjoyed due to repatriation to the country of origin or early return

Insurance coverage will be offered to previous and new bookings for travel from September 20, 2020 through April 30, 2021. Terms and conditions may apply.
*The maximum compensation will be the amount indicated in Euros at the current corresponding exchange rate. **Based on the regulations of the country in which the guest is traveling.

How to Activate Your Coverage

If coverage needs to be activated during the guest’s stay, the guest must call +34 91 514 99 60. Please be prepared to indicate your full name and booking number, as well as the resort where you are staying.

Onsite COVID-19 Testing

Majestic Resorts will make available COVID-19 PCR or antigen testing at its resorts in Costa Mujeres, Mexico and Punta Cana, Dominican Republic starting January 25, 2021. Testing will be offered at the resorts for the convenience of our guests.

To make an appointment, please contact: Majestic Resorts Punta Cana - theclub.mmpc@majestic-resorts.com or Majestic Elegance Costa Mujeres - guestservice.mecm@majestic-resorts.com
. Please reserve appointments at least 48-hours prior to your departure time from the resort.


 

Majestic Resorts Punta Cana, Dominican Republic


Test type: Antigen

Testing availability: Monday through Friday, and Saturday until noon

Cost: $30.00 USD*

Test result delivery time: Approximately 30 minutes after the test is completed

Test result delivery method: Email or WhatsApp within a few hours after the test is completed

 

Majestic Elegance Costa Mujeres, Mexico 

Test type: PCR 

Testing availability: Monday through Saturday from 8:00 - 10:00 AM

Cost: $100.00 USD*

Test result delivery time: Same day by 6:00 PM

Test result delivery method: Email 

 

Test type: Antigen

Testing availability: Monday through Saturday from 8:00 - 10:00 AM

Cost: $50.00 USD*

Test result delivery time: Approximately 20 minutes after the test is completed

Test result delivery method: Physical document or upon request by email within a few hours after the test is completed

  

*Actual price may vary based on the local currency day of purchase. This information is subject to change without notice. Majestic Resorts cannot be held responsible for test results or availability of test times.

Questions? We’re here to reassure.

Free! That’s right, insurance coverage will be provided complimentary to each guest staying at any one of our resorts

Insurance coverage is available for guests traveling from September 20, 2020 through April 30, 2021.

All bookings are eligible for insurance coverage as long as the travel window is between September 20, 2020 through April 30, 2021, including previous and new bookings.

Yes, insurance coverage will be provided to guests traveling from any country.

Yes, all guests staying at any one of our resorts in Costa Mujeres, Mexico or Punta Cana, Dominican Republic will be eligible for this insurance coverage.

Europ Assistance will be providing the coverage and services for each guest staying with Majestic Resorts

Telephone medical guidance service is available from 9:00 A.M to 9:00 P.M. CEST, and the call center to report medical incidents is available 24/7.

Telephone medical guidance service will be offered in English, Spanish, French and German.

Each destination is acquainted with select hospitals and medical facilities. A guest that requires a hospital or medical facility is required to call the helpline (+34 913543707) and will be directed to the applicable hospital or medical facility

All cases must be authorized by the insurer. Repatriation is used when there is no available care in the destination to properly treat the medical incident.

If insurance coverage needs to be activated during the guest’s stay, the guest must call +34 913543707. Please be prepared to indicate full name and booking number, as well as the resort where the guest is staying.