Let’s plan to travel again!

At Majestic Resorts, it is our commitment to provide you with the best vacation experience. We appreciate the loyalty you have to our one of a kind vacation experience that is delivered with the outstanding service we are known for. After having to temporarily close our resorts due to the Coronavirus (COVID-19), we look forward to welcoming our guests back as soon as possible as follows:

Punta Cana, Dominican Republic
• Majestic Mirage Punta Cana is scheduled to open on May 1, 2020
• Majestic Colonial Punta Cana is scheduled to open on June 1, 2020
• Majestic Elegance Punta Cana is scheduled to open on June 1, 2020

Costa Mujeres, Mexico
• Majestic Elegance Costa Mujeres is scheduled to open on June 1, 2020

We will see you again soon with the familiar Majestic Resorts staff you have grown to call your Majestic family. Until then, stay safe and don’t forget to visit our social media channels to take a virtual vacation.

Want to modify your vacation dates and keep the rate?

For our guests who have recently had your travel plans interrupted, we will gladly work with you to modify your vacation plans at no additional cost. We are honoring the rates of current reservations scheduled for travel between April 1, 2020 through May 31, 2020. You may change the dates and keep the rate for travel starting from June 1, 2020 through December 23, 2021. As a reminder, we will be waiving any penalty associated with the change of your affected booking. Please note, supplements would apply if you choose to travel between December 23, 2021 and January 2, 2021.

Guests with current reservations from May 1, 2020 – May 31, 2020 at Majestic Colonial Punta Cana, Majestic Elegance Punta Cana, or Majestic Elegance Costa Mujeres, who are still able to travel, will be given a complimentary upgrade to Majestic Mirage Punta Cana.

Booked through a tour operator or travel agency?

If you need to modify, or if you must cancel your booking, please contact your tour operator or travel agent. We apologize, but Majestic Resorts is unable to assist directly with these bookings.

Need to contact Majestic Resorts?

We’re here for your during this unprecedented situation. Should you have any questions or concerns, please contact us at 1-809-221-9898 from 9:00 AM – 05:00 PM AT or send us an email at info.puntacana@majestic-resorts.com.

Please be assured that we are working to provide a response as soon as possible but are experiencing a higher volume than normal. Thank you in advance for your patience.

We look forward to welcoming you, our valued guest once again, to your Majestic Resorts Family!




03/27/2020