We look forward to welcoming you back to your home away from home at Majestic Resorts as soon as possible.

We continue to contend a challenging year for all. Continuously we are monitoring the development of the COVID-19 pandemic and its impact on travel to Mexico and the Dominican Republic. As the situation is evolving, we remain committed to keeping our guests updated of the re-opening of our resorts:

We are looking forward to a re-opening date at Majestic Elegance Costa Mujeres of September 20, 2020. We’re excited to announce that we have successfully applied for the Safe Travels stamp, approved by the World Travel & Tourism Council, that recognizes safe travel protocols globally.

Dominican Republic
We have established a re-opening date of October 30, 2020, for our resorts in Punta Cana.
We are at your disposal to modify any impacted bookings. We will respect the same rate and room category for any confirmed reservations including moving hotel bookings for the same travel period to our resort, Majestic Elegance Costa Mujeres. 

Booked with a Tour Operator or Travel Agent?

For any questions or changes to your stay at Majestic Resorts, please contact your tour operator or travel agent.

Booked directly on our website?

If you booked directly on our website, please contact us at info.puntacana@majestic-resorts.com. or info.costamujeres@majestic-resorts.com. We will reply as soon as possible but are experiencing a higher volume than normal.

We want to remind you of the measures we’re putting into place during these uncertain times to allow for flexibility for any future bookings.

Modify with Majestic

If a reservation needs to be modified, relax we've got you covered. For bookings made through October 31, 2020, your travel dates may be changed, and all resort change fees will be waived. We will also honor cancellations up to 72 hours before arrival for travel before December 31, 2020. This is applicable for individual reservations or groups of up to 20 guest rooms.

Thank you for your loyalty to Majestic Resorts. We truly appreciated your continued support to choose us for your vacation experience.

Stay safe, and we’ll see you again soon!

Lasted Updated: August 18,2020