Majestic Colonial
Punta Cana 5-star Resort

While the COVID-19 lockdown continues in Canada, I want to send a belated review of our week at the Majestic Colonial in February of this year. This was our third visit to the resort, and we enjoyed it immensely as always. The food was great, the rooms clean and comfortable, the beach not too crowded, and the staff cheerful and friendly. The highlight of this visit was the service at the buffet restaurant provided by Marisol and her assistant Juan R, who went out of their way to make us feel welcome. Five stars to them!

I stayed here in March of this year. Our butler Felix Martinez was awesome. The young people who “entertain” are so friendly...even to us older folk. Coca-Cola was awesome. I feel bad for employees having to close for virus. Will be back next year for 4th visit.

We just returned home from a very wonderful vacation at Majestic Elegance Costa Mujeres resort. Your place is amazing! I cannot say enough about the wonderful service we received from all the staff, one in particular is Alejondre our trip advisor. He was always there with a smile and anything we needed on our stay was delivered promptly. I do wish him well. Alberto was also there every minute for us, we do hope to see them on our next venture.

My wife and I recently enjoyed our 4th trip to your resort. I thought it might be slow with everything that happened in the DR last year and with coronavirus. Much to my surprise it was the busiest it's ever been. I was worried because we brought along friends this time. I figured something would go horribly wrong for sure. All expectations were met. The staff absolutely amazing as always! I want to mention a few names so these hard working people can hopefully get an extra day off to spend at home with their families. Carlos A (Rodeo grill) Green, Enrique, Judith, Vickian (bartenders) and Lionel Ritchie aka our butler. They were all fantastic!!! Could have had better room this time, but the resort was pretty well booked. Didn't give us the option for oceanfront when booking back in September, but 3 days in they were able to move us. Every room is the same huge size. Book Colonial club if you don't have children and want all the ammenities. If we ever go back to the DR we will gladly stay at the Majestic Colonial every time. 5 stars all the way!!! Lots of food choices and always something available any time of day or night!

We stayed at the resort 2-26 thru 3-1. There were 6 of us celebrating our friend’s 50th birthday. After reading the reviews before we left, we were a little worried. Most of the reviews were spot on…there are some great things about the resort and also things that need to be improved on. You can tell that the resort just opened and they need to work out the kinks! Check-in: Our check-in was a nightmare. We had 3 rooms confirmed for the Club section. On arrival they had all 3 rooms in the family section. They immediately indicated they would correct the problem, but it took all afternoon for them to find us rooms. Additionally, although they were nice about it, they treated us like they were giving us an upgrade. It wasn’t an upgrade at all. We had already been confirmed in the club section. Additionally, the amenities that we were promised for the club section were not given. We were confirmed to have a butler give us a tour of the property, gifts in room, champagne etc. We met our Butler Mariam a day or two after we got there. There were no gifts in room (didn’t really care about gifts). The point is don’t promise things that you cannot deliver on. We had confirmed twice with our travel agent that we were in the club section. Additionally, it feels like their travel partners and the resort are not on the same page. The check-in people had a “deer in the headlight look” when you mentioned what was confirmed…..They over-promise and under-deliver!! The front desk is your first impression of the resort. They need to get these issues resolved with their travel partners or people will not return. We should not have been made to feel like they were doing us a favor by giving us what we already paid for. Rooms: The rooms are beautiful. The showers do back up onto the bathroom floor…bad design. Also, there is no privacy between bathroom and bed areas. It’s a very open design. Pools: The pools were so cold you could not use them. This was super strange. We aren’t talking like a little cold… the people in the swim up rooms were not using their pools. We did aqua aerobics one day and it was literally unbearable. We’ve all been in chilly pools, these literally felt like ice was being pumped in. No one could sit at the swim up bars…this needs to be resolved ASAP. Spa: We got a pass to use the hydro pools at the spa. Honestly, I don’t think they should give these out unless you have a spa treatment. Although the spa is beautiful, it felt like a public pool. People were yelling across the pools to each other, leaving sauna doors wide open, laughing loudly and acting like they were at the outdoor pools. The staff did not give us a tour, they acted completely put out that we had this pass, and they did nothing to quiet people down. Spas should be tranquil and quiet. They did have signs on the wall that indicated “QUIET” but nothing was enforced. The locker room is a joke. It is the smallest locker room I have ever seen in a spa Restaurants: All the restaurants we tried were very good. We felt the food was excellent and the staff in all the restaurants gave us excellent service. They need more servers as the restaurants were half full. Bars: The bartenders made very good cocktails and they all provided great service. Property: The property is absolutely beautiful. The sleek, contemporary design provides a upscale feel and the views among the grounds are breathtaking. The beach is beautiful and easy to navigate. There are enough beach chairs and the servers try really hard to make sure everyone is taken care of. Entertainment: The entertainment around the pools and evening was really fun. Cindy who runs a lot of the activities is amazing.

First, a shout out to Reinaldo; so sorry we missed you on our departure day. Oscar was moving fast and got us a cab sooner than we expected. FYI, he has your money, make sure you get it from him. We rolled in Saturday night Feb 22 and was greeted warmly and quickly was checked in and taken to our room. Room 3102 is great, open the rear slider, take a few steps, and fall right into the pool! You can't beat a room when you're only 75 feet from the swim-up bar. Tairon, Domingo, and Wender were always quick to refill the alcohol. Housecleaning was very efficient, thanks for the extra pillows. The Colonial Club is a great bonus to get a quick snack or to even pour yourself a drink. The Matsuri Japanese restaurant was the best of the main 3 in my opinion, plenty of food and a great time talking with other guests sitting at same grill. Buffets were okay, maybe not top shelf food but still was able to find enough to get filled up. Beach was great, plenty of chairs to use throughout the day. Casino slots were a little tight (go figure). Plenty of night-time entertainment to keep you occupied. Overall we would return. Well worth the investment, thanks to everyone we encountered!

The staff at the resort was amazing. We stayed at the colonial club. Jeffery was our butler, and is amazing, he was always available to us, made reservations, recommendations and we still keep in contact after our stay. Also, the team at our swim up pool were awesome: Domingo always helpful with a smile on his face. Henry the bartender was perfect! Also, Tony "mimosa" took great care of us at the buffet everyday. Thanks to you all for a great experience.

First time in the Dominican Republic and choosing first time is always a gamble. However we hit a home run with the Colonial. We chose the Colonial Club and it was well worth the little extra. From the Champagne Reception, meeting our superb Butler Ramiro to the goodbye hug from the Bellboys, everything was memorable. The staff were all so friendly and pleased to see you and the whole resort was absolutely spotless. When we return to the Dominican republic we will have no hesitation where we will be staying. Thank you all for a very memorable Birthday/Anniversary vacation.

This was the first time my wife and i travled out side the country the trip was long but well worth it. Our personal butler Jeffery was awsome and set up a romantic dinner for two on the beach durring sunset it was 5 star 5 corse meal. We will be returning every year.

My husband and I stayed at Majestic Colonial punta cana resort for our honeymoon we were greeted with great service as soon as we arrived we then met our butler Jeffrey, he is hands down the best checking on us everyday making sure we had everything we need. He made reservations for us,ordering us breakfast in the morning before the kitchen even opens! , gave us a tour of the place. At the end of our trip he surprised us with a Romantic dinner on the beach! We are definitely greatful that we had a butler like Jeffrey! We cannot wait to come back. Our experience was the best and it was our first time traveling to a different counrty and I felt like this is such a magical place! Great staff! So much energy here ! We loved it! And we will be back! Thank you majestic colonial for such a great experience!