Terms and conditions
Majestic Resorts
Legal Notice
THE WEB WWW.MAJESTIC-RESORTS.COM, PROPERTY OF PALMILLA NV, ENTITY WITH ADDRESS:
Abraham de Veerstraat 9a
6113 Willemstad
Curaçao
1.-Access to this site is the sole responsibility of the users. the risks arising from their use are the sole and exclusive responsibility of the user.
2.-The information contained on the web is for the convenience of users. this information may contain inaccuracies, errors, omissions and / or improprieties, so the owner does not guarantee the reliability, accuracy and / or safety of its contents.
3.- The information on the web is the latest update available. the owner reserves the right to carry out at any time, changes, updates and / or deletions as considered appropriate.
4.- The owner of the site is not responsible for any damage that might arise from interference, interruptions, computer viruses and / or disconnections in the operation of the system, neither of which can be caused by third parties by illegitimate intrusions in the system.
5.- The user agrees to use the web and services available to them according to law, morality and decency, refraining from using it for illegal purposes, contrary to the provisions of these rules, or in any way may harm others or prevent the normal use by other users.
6.- The services collected and provided through the web are aimed at adults, so users who book services through this website manifest to be seniors. No information on non adults will be asked or collected.
7.- The owner is not responsible for any content, products and services that could be compiled through advertising or links to websites of third parties (links) through this website. the presence of links has only informational purposes and does not presuppose any kind of relationship between the owner and the owners of the websites to which can be accessed through these links.
8.- The content of this site is intended for personal and commercial use, so you may copy, reproduce, distribute, communicate, publish, transfer, convert, sell or use the content of this site for public purposes or commercial always with previous request to: info.puntacana@majestic-resorts.com / info.costamujeres@majestic-resorts.com
9.- The holder may withdraw or suspend at any time and without notice providing services to users who have breached the provisions in this document, or incurred in violation of the laws, morals or public order. the exclusion of user does not mean renunciation to exercise appropriate legal actions for accountability.
10.- The user to confirm the services offered must register as a client, and all information provided must be true and complete.
11.- Reservation will be confirmed once the applicant has paid the the 20% of the amount of the booking through the payment platform that is on the official website www.majestic-resorts.com during the confirmation process. Payment will be through credit card, this process will be automated and the customer will receive an email once the booking and payment are completed. the 80% remaining balance will be paid upon arrival.
11.a- Please be advised that majestic resorts, will not accept name changes to confirmed reservations. all reservations must be confirmed / reserved with identical names matching your passport(or government issued id), including both first and last names, which must be presented upon check-in. you may be denied check-in should your reservation and passport not match, in the event of a denied check-in majestic resorts may not be held accountable and no refunds will be issued.
11.b- Upon check-in you will be required to present the originally charged credit card for verification, along with your personal id (passport or government issued id). Majestic Resorts will not accept credit cards from a third party for payment. The credit card holder must be present upon check-in. In the event that you are unable to produce the originally charged credit card, and appropriate identification, your reservation will become null and void, and you will not be given admission to the resort. Virtual credit cards will not be accepted by Majestic Resorts.
12.- Reservation cancellations or modifications must be sent, based on destination, to: info.puntacana@majestic-resorts.com / info.costamujeres@majestic-resorts.com
13.- Cancellation policy. for travel on or after December 16, 2022 in the event of cancellation 14 days or less before arrival, the hotel reserves the right to charge a penalty of 100% of the value of the deposit made.
14.-In case of late arrivals or early check out, the hotel will will bill the originally reserved nights. In case of no show the hotel can charge up to 4 nights.
15.- The contract of accommodation is made at the time the reservation is confirmed and links the user and the operator of the hotel you have chosen:
- Hotel Majestic Elegance, tureymar sa, avda. ortega y gasset 46, 01611 santo domingo, república dominicana, rnc: 1-30-46678-5
- Hotel Majestic Colonial, mar taino sa avda. ortega y gasset 4 , 01611 santo domingo, república dominicana, rnc: 1-30-15849-5,
- Hotel Majestic Mirage, tulcani comercial sa, avda. ortega gasset esq tetelo varga, 46, santo domingo, república dominicana, rnc: 130158495.
16.- A set of rights and obligations arising from the contract housing will affect directly and exclusively to the user and the operator of the hotel chosen.
17.- The price of the reservation includes only the reserved services and does not include any optional, extra or any other service that is not listed explicitly / contracted through the system established on the website.
18.- Promotional offers will only be valid for the period specified in the same, and must be confirmed as long as they are accessible to the user through this website.
19.- In the event of cancellation of the contract by the hotel, by force majeure, meaning those such unusual circumstances and unpredictable, whose consequences could not have been avoided despite having acted with due diligence, booking is hereby cancelled without the right to claim by the user.
20.- The owner guarantees the confidentiality of personal information collected from customers and this will be stored in a database, which will be handled automated under the terms of the curacao law “landsverordening bescherming persoonsgegevens”, on September 2010.
21.- The authorized user allows specifically, the owner of the site to transfer their data to companies linked either directly or indirectly to Palmilla nv. (www.majestic-resorts.com), so that personal data are processed by the same for the referral of offers, promotions, products and services and also for the formalization of reservations.
22.- Responsible for the file is the entity Palmilla nv., s.l., with address in: schottegatweg oost 29e curacao - nederlandse antillen
23.- All users have all the rights of access, modification and cancellation of opposition and revocation of their data without their authorization retroactively recognized by law. to exercise these rights the user should communicate by postal mail to: Palmilla nv, sl marketing department schottegatweg oost 29e curacao - nederlandse antillen.
24.- The online reservation system ensures security and confidentiality in transactions, being necessary prior identification and authentication of the user in the system, through the application of access codes.
25.- The connection to transactional service is done through a secure server. this is the standard technology for internet security, sccure socket layer (ssl), which implements an encryption system to provide the utmost confidentiality of data that are transmitted by it. the encrypted information is transmitted by ensuring that it is only intelligible to the customer's computer server and the owner of the website.
26.- Verification that the connection is made through a secure server can be determined through any of the following systems: by the address (url) server, and a secure server that starts with https. through an indication of its browser program in which appears a wrench in whole or in a closed padlock at the bottom of the screen.
27.- If any provision of this document was declared invalid in whole or in part, it would not affect the remaining clauses which will remain under the same terms.
User-Generated Content Terms of Use
Majestic Resorts reaches out to social media users to seek their permission to feature our favorite content on our various sites, social channels, and various promotional materials. If you are reading this, it is probably because Majestic Resorts has requested your permission to use your content (“User Content”) in this way.
Thank you for considering our request. Do note that Majestic Resorts reserves the right to alter and amend these Terms of Use without advance notice by posting a revised Terms of Use. Please review the Terms of Use each time you grant permission or authorization to feature your user content.
By responding with the hashtag #YesMajescticResorts, or any other hashtag or communication of assent, we agree to the following:
1. 1. License to Use:
You hereby grant Majestic Resorts and its related companies, agents, licensees, contractors, successors, legal representatives, and their respective retail partners, marketing or public relations agencies, and other affiliates (the “Licensed Parties”) a worldwide, perpetual, royalty-free, non-exclusive, transferable and sub-licensable license to use your User Content in whole or in part, in any manner to be determined in Majestic Resort’s sole discretion, including without limitation on webpages, social media platforms, promotional emails, advertisements, and for any other commercial and promotional purposes and in all media and formats whether now or late known or developed, without further notice, consideration, permission, credit or compensation.
The Licensed Parties may use, transfer, publish, display, reproduce, create derivative works from, exploit, combine with other materials, modify, alter, edit, and/or touch-up your User Content in any manner in their sole discretion, with no obligation to you whatsoever.
You also grant the Licensed Parties the right to use your real name, username, likeness, image, caption, location, photograph, voice, and or other identifying information in connection with any use of your User Content.
If requested, you agree to execute any documents which may be requested by the Licensed Parties to protect, perfect, or enforce any of the rights you have granted under these Terms of Use. You understand that the Licensed Parties have no obligation to use your User Content and that such User Content may be removed at any time. Use of User Content does not imply endorsement of or any affiliation with you.
2. Representations and Warranties:
a) You are at least 18 years old.
b) You are solely responsible for your User Content.
c) You own all rights in and to your User Content and/or have obtained appropriate rights and permission from any and all other persons and/or entities who own, manage, or otherwise claim any rights with concerning such User Content.
d) That if the User Content includes an identifiable person, whether you or another party, you represent and warrant that you have obtained prior expressed consent of all persons (or his or her parent or legal guardian, if the person identified or depicted is a minor).
e) The Licensed Parties’ use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, patent, trade secret, privacy, publicity, moral, proprietary, or other rights, of any third party, or any law, rule, or regulation.
f) The User Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive, or otherwise unlawful in the Dominican Republic or in the country from which you are accessing this website.
g) You hereby release, discharge, and agree to hold the Licensed Parties, and any other person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content.
h) This site and the Licensed Parties may be protected by copyright, trademark, and other intellectual property laws. You acknowledge and agree that you do not acquire any ownership or other rights in proprietary information and materials of Majestic Resorts by authorizing use of your User Content or otherwise using or accessing the Site, Majestic Resort’s services or properties; and, You have read, and you agree to comply with all of the terms and conditions herein presented.
3. Release and Indemnity: :
You hereby agree to release, discharge, hold harmless, and indemnify the Licensed Parties, and anyone acting on their behalf, from any and all claims, suits, actions, demands, liabilities, and damages of any kind whatsoever arising out of or in connection with (i) any breach or alleged breach of any warranties, representations, or agreements hereunder; and/or (ii) the use by the Licensed Parties of your User Content.
4. Use of Information:
The User Content that you submit is deemed non-confidential and the Licensed Parties have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except under the Licensed Parties’ Privacy Notices.
5. General:
These Terms of Use shall be governed by and interpreted in all respects following the substantive laws of the state of the Dominican Republic, without regard to its choice of law provisions. You irrevocably agree that any disputes directly or indirectly arising out of or relating to this agreement shall be resolved exclusively in the Dominican Republic. If any provisions of these Terms of Use are determined to be invalid by the court of competent jurisdiction, such determination shall in no way affect the validity or enforceability of any other provision herein. You agree that if the Licensed Parties do not exercise or enforce any legal right or remedy which is contained in these Terms of Use (or which the Licensed Parties have the benefit of under any applicable law), this will not be taken to be a formal waiver of the Licensed Parties’ rights and that those rights or remedies will still be available to the Licensed Parties. These Terms of Use contain all the terms agreed between us regarding the User Content and supersede any prior agreement, understanding, or arrangement between us, whether oral or in writing.
Reservation Conditions
01. Rates are in USD, tax included, per night, based on the occupation and room type requested, with no discount available for individual services not consumed in the All Inclusive program.
02. Should you arrive with additional guests upon check in, not included in your original reservation, you will be charged for the additional guests and or any room changes necessary.
03. Extra guest rates may only be used in conjunction with 2 adult rates and must not exceed the maximum room occupancy of the category.
04. In the event of a late arrival or no shows with a confirmed reservation, Majestic Resorts reserves the right to charge a penalty of 100% of the value of the stay, except, fortuitous events or force majeure.
05. Cancellation policy. In the event you cancel within 14 days of arrival, your deposit will be lost, as Majestic Resorts reserves the right to apply full penalty. When modifying, you may incur supplements. Changes are subject to availability and the price of the new dates booked. For any changes in reservations, please check with your tour operator or travel agent on their specific policies. If you have made your reservation through our website, please contact our Call Center. No refund will be applied for an early checkout, and the full amount of your original reservation will be charged
06. Child rates will be applicable for children ages 2-12 yrs, when sharing a room with 2 paying adult rates. One child sharing a room with one adult (single occupancy) will be charged an adult rate.
07. Changes to the All Inclusive program, daily activities, availability of facilities or any room changes, or as a result of government protocols or force majeure may be made at the discretion of management and no refunds will be applied during situations such as hurricanes, epidemics, natural catastrophes or other.
08. During the online reservation process, 20% of the amount will be paid, so you authorize the Hotel to make the charge to the card registered at the time of purchase. The holder of the card must be included in the reservation and present at the time of completing the registration process at the Hotel. The remaining 80% will be paid upon arrival at the hotel.
09. Check-in time 3:00 PM (1500 HRS) and Check-out time 12:00 PM (1200 HRS). A fee will apply for guests requesting late check-out. Courtesy showers are available in each lobby for the convenience of our guests, luggage storage is also available.
10. Please note, rooms accepting extra guests such as children or triple/quad occupancy, in some room categories may constitute additional bedding being brought into the room, which are subject to availability at the time of arrival.
11. The Hotel follows the existing legislation in terms of security and public liability. The Hotel won’t take responsibility of personal items or objects damaged, lost or left at the property.
12. In case of disagreement, dispute which may arise in the interpretation or fulfillment of the present contract both parties submit exclusively to the courts of Dominican Republic or Mexico.
Payment Terms Policy
● A pre-authorization will be taken on your credit card under the name the booking is made for the total stay on your arrival. It is mandatory for guests to present valid government-issued photo identification at the time of check-in. Valid passports are required for international guests.
● Payment can be made using a credit card, including American Express, Mastercard, and Visa. Discover cards are not accepted as a form of payment at this time.
● Applicable taxes will be applied at the time of reservation.
● The owner of the credit card used to make the booking online must be present at check-in. If the owner is not present, the credit card will not be accepted.
● Guests are responsible for providing a valid form of payment during check-in that was used to make the booking online. The booking will be charged in full upon check-in.
● Any supplemental charges accrued during the guest's stay will be charged to the credit card provided at check-in and the guest will be responsible to sign for these charges upon check-out.
Full Privacy Notice for Majestic Elegance Costa Mujeres
In compliance with the Federal Law for the Protection of Personal Data in Possession of Individuals (the “Law”) and its Regulations (the “Regulations”), and also the Guidelines of the Privacy Notice published in the Official Federation Gazette on 17 January 2013 (the “Guidelines”), in force in the United Mexican States (“Mexico”); Palmilla NV, whose address is Hotel Majestic Elegance Costa Mujeres, located on Carretera Libre 85 Punta Sam - Isla Blanca, supermanzana 006, manzana 2, lote 1, sublote 3, Isla Mujeres, Quintana Roo, Mexico (hereinafter, “Majestic Elegance”), which is responsible for the processing and protection of Personal Data (as defined below) hereby informs you of its Privacy Notice.
For any information or clarification relative to the content of this Privacy Notice, you should contact Majestic Elegance’s Department in charge of the Processing and Protection of Personal Data (hereinafter, the “Personal Data Protection Department”) whose address is as indicated above in the immediately preceding paragraph, at any time, by email addressed to lfpd.mecm@majestic-resorts.com.
Where no express provision is made in this Privacy Notice the terms set out in the current Law, the Regulations and the Guidelines will apply.
I. Information Requested.
The personal details that Majestic Elegance might ask you for are: name, date of birth, civil status, private and/or work address, telephone numbers, email, Federal Taxpayers Register password (“RFC”), credit card number to which the services and/or products ordered will be charged. Majestic Elegance might also ask you for copies of the official documents containing the information submitted such as a copy of an official identity document with a photo, the credit card provided and RFC (hereinafter all of the above will be referred to as the “Personal Data”).
If the Personal Data refers to minors, persons declared incompetent or incapacitated under applicable law, the processing of their data will require consent from their parents or guardians. Any exercising of the rights of the data subject must take place through the person holding parental authority or guardianship or representation of the incapacitated person, as the case may be.
Any documentation and information collected by us to that effect will be kept with the security, administrative, technical and physical measures as necessary for protecting your Personal Data.
The collecting and processing of Personal Data complies with the principles of legality, quality, consent, information, purpose, loyalty, proportionality and responsibility established in legislation applicable in the United Mexican States. Personal Data is collected in good faith, whereby Majestic Elegance takes no responsibility for its accuracy.
II. Purpose of the Processing.
Your Personal Data is obtained in order to:
(i) Carry out the registration and confirmation of your reservation of the services and products requested.
(ii) Provide you with the services and/or products requested.
(iii) Pay for the services and/or products requested, to be charged against the credit card provided.
(iv) Identify customers or potential customers.
(v) Inform you about changes and/or any other relevant information.
(vi) Invoicing.
(vii) Comply with the contracts entered into with you.
And also:
(a) Evaluate the quality of the services provided.
(b) Keep our databases updated.
(c) Send you information for the purpose of marketing, advertising or commercial research.
(d) Carry out surveys at any time; and
Contact you personally by telephone or email for all the purposes listed above.
III. Video Surveillance.
For the safety of the Hotel Majestic Elegance, its users, visitors and employees, security cameras have been placed in the [corridors, restaurants, lobby, public common areas of the hotel], so you are hereby informed that once you enter the Hotel Majestic Elegance you will be recorded by the Majestic Elegance security cameras for the above purposes. The images and sound recorded by the CCTV cameras are also considered to be Personal Data, whereby the provisions set out in the Majestic Elegance Privacy Notice will also be applicable to them.
IV. Transfer to Third Parties.
The Personal Data can only be passed on to companies belonging to the Majestic group, whether in this country or abroad, and to third-party providers of services with whom Majestic Elegance has contracts in place for providing services to its guests, in accordance with the purposes and terms set out in this Privacy Notice.
By consenting to the processing and transfer of your Personal Data, you are therefore also authorising the transfer of that information (including the Credit Card information provided) to such third parties, for payment of the services and/or products requested.
V. Mechanisms for: (i) Requesting access to Personal Data, (ii) Limiting the Use and Disclosure of Personal Data, (iii) Exercising your ARCO rights (Access, Rectification, Cancellation or Opposition) or (iv) Revoking your Consent to the Processing of Personal Data.
You are informed that, in order to state, at any time: (i) your request for access to your Personal Data, or (ii) to limit the use and disclosure of your Personal Data, or (iii) exercise your ARCO rights (access, rectification, cancellation or opposition), or (iv) to revoke your consent to the processing of your Personal Data, you have to submit a formal request to that effect, in writing and duly signed, to the Personal Data Protection Department, at the address and contact information of indicated at the beginning of this Privacy Notice. Regardless of the motive related to the issues listed above (the “Request”), you can send it by email or present it in person at the office of the Personal Data Protection Department; irrespective of how it is submitted, the applicant must be given the respective acknowledgement of receipt.
The Request must contain, at least, the following points:
(i) the name of the data subject, email and address or other medium for sending you the reply to your request;
(ii) the documents substantiating the identity or, if the case, the legal representation granted by the data subject;
(iii) a clear and accurate description of the Personal Data for which you are seeking to exercise any of the rights mentioned above; and
(iv) any other item or document enabling localisation of the Personal Data.
Once the Request is submitted, Majestic Elegance will reply in writing to the email address provided by the applicant within twenty days from the date of reception, to the effect that, where appropriate, it will be implemented within the fifteen days following the date when the reply was notified. In the case of requests for access to Personal Data, first of all accreditation must be provided of the identity of the data subject making the request or his/her legal representative, as the case may be. If that deadline elapses and Majestic Elegance has not replied to your request, you can then begin the procedure for the protection of your ARCO rights with the Federal Institute for Access to Information and Data Protection.
The above deadlines can be extended once only for the same period of time, provided that the circumstances justify.
In the case of stating your refusal to the processing of Personal Data for purposes that are non-essential or did not arise from the relationship with Majestic Elegance, the Request should be sent to the Personal Data Protection Department within 5 calendar days after you gave your consent. If you do not state any refusal to the processing of Personal Data as set out above, you will be understood to have given your consent for the processing of that data.
For any additional information, doubts or clarification of the above, you should contact the Personal Data Protection Department.
VI. Advertising
If you do not wish to receive advertising information from Majestic Elegance, we kindly ask you to notify us in writing, signed, with a copy of your identity document with a photo, sent to the Personal Data Protection Department, and/or you can also apply to the Do Not Call Registry (REPEP) provided for in the Federal Consumer Protection Act.
VII. Acceptance or Refusal of the Processing and Transfer of Personal Data.
By accepting your reservation confirmation, whether in writing or personally, through the Majestic Elegance website or through any electronic medium used by the latter for confirming your reservation, you can give or deny your consent to the processing and transfer of your Personal Data (including the credit card information provided for payment of the services and/or products); this will be subject to the terms set out in this Privacy Notice and applicable legislation in the United Mexican States.
In respect of the above, for the effects of article 8 of the Law, it will be understood that the data subject or his/her representative authorised in the terms of applicable legislation has automatically consented to the processing of their Personal Data if no opposition has been expressed after this Privacy Notice is made available to them.
Notwithstanding the above, in accordance with the provisions of articles 10, 37 and other relative applicable articles of the Law and its Regulations, Majestic Elegance will be released from the obligations referring to consent for the processing and transfer of Personal Data if:
(i) This is so provided by law.
(ii) The data appears in any source accessible by the public.
(iii) The personal data is subject to a prior disassociation procedure.
(iv) The purpose is to comply with obligations arising from a legal relationship between the data subject and the data controller.
(v) A state of emergency arises that could be potentially damaging to an individual personally or to his/her assets.
(vi) It is essential for medical attention, prevention, diagnosis, the provision of healthcare, medical treatment or management of medical services, if the data subject is not in a condition to be able to give their consent in the terms set out in the General Health Act and other applicable legislation, and such data processing is handled by a person subject to professional secrecy or equivalent obligation.
(vii) A ruling is made by a competent authority.
(viii) If the transfer is necessary for the recognition, exercise or defence of any rights in a lawsuit.
(ix) If the transfer is necessary for the continuance or fulfilment of a legal relationship between the data subject and the data controller.
VIII. Personal Data Protection Measures
Majestic Elegance has implemented the security, administrative, technical and physical measures as necessary and sufficient for protecting Personal Data from damage, loss, alteration, destruction, use, or unauthorised access or processing. Personal Data is protected in databases and computing equipment provided with the necessary security for preventing data leaks.
Physical and logical access control systems, intrusion prevention system, anti-virus scanning and web filtering are some of the tools used for maintaining data security; we also have an internal personal data security policy which is explained to employees and is supervised constantly by the Personal Data Protection Department.
IX. Cookies and Web Beacons.
Through the use of the Majestic Elegance website you are informed that cookies and/or web beacons are used to gather the information indicated below:
Cookies are data files that are stored in the hard drive of the user's computer or electronic device when he/she browses a specific website, which enables status information to be exchanged between the site and the user’s browser. Status information can reveal log-in ID, user authentication or preferences and data stored by the browser regarding the website.
Webs beacons are images embedded in a website or email, that can monitor the visitor’s behaviour, the user’s IP address, the length of interaction time on that site and the type of browser used.
The information that Majestic Elegance receives and stores regarding websites when you interact on the Majestic Elegance website comprises your Internet protocol address, your computer operating system and type of browser, the address of a reference website and the route followed during your clickstream on the website.
The information gathered from the cookies and web beacons is to enable websites to operate properly, assess the use of the website and support promotional campaigns.
You can opt to browse the Majestic Elegance website without accepting the cookies and/or Web Beacons by taking the following steps: accepting all the cookies. In respect of the above, you are informed that without activating the cookies and/or web beacons you will be able to browse the Majestic Elegance website, but you might not be able to fully use and view the information available on the site.
X. Modifications to the Privacy Notice.
Majestic Elegance reserves the right to modify this Privacy Notice at any time. Any modification to this Privacy Notice will be communicated using any of the following media: a visible announcement in the hotel lobby; on the Majestic Elegance website, or by email sent to the email account provided by the data subject (or his/her legal representative).
Majestic Elegance will not be held liable for you not receiving notification on changes to this Privacy Notice, if there are any problems with your email account or transmission of information via the internet, or for any reason not attributable to Majestic Elegance; you are therefore recommended to continuously review our Privacy Notice on the following website: https://www.majestic-resorts.com/en/, as the mere fact of publication made on the website will be deemed to be notification of the corresponding modification.
Date on which the Privacy Notice was last updated: 1 January 2023.